Wade Shorey

Experience

• 2024 - 2025

  Assistant Store Manager @ Circle K

  Caribou, Maine - On site

  Summary:

  • The Assistant Store Manager (ASM) assists the Store Manager (SM) with daily operations of the store. The ASM is trained in everything the SM is, and can fill the roll of the SM in the event of their absence.

  Responsibilities:

  • Supervising employees
  • Handle returns and overrides
  • Run daily reports
  • Open or close the store
  • Cash handling
  • Merchandising/Store orders

  Achievements:

  • In this role, I learned the power that a single employee may have over an entire team. Likewise, I learned how a small team can make a big impact on the community. I became a certified A/B/C Tank Operator in the state of Maine and make friends along the way.

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  • PDI
  • A/B Tank Operator
  • CCTV
• 2022 - 2024

  Full-Stack Developer @ Shorey IT LLC

  Caribou, ME - Hybrid

  Summary:

  • Shorey IT was a small cloud-focused technology company aimed at assisting rural communities modernize their infrastructure and increase their cyber resilience.

  Responsibilities:

  • Manage development and migration projects
  • Maintain financial records
  • Social media and advertising campaigns
  • Client relations

  Achievements:

  • Ultimately this venture was unsuccessful for a multitude of reasons, namely lack of funding. I discovered a saturated market with dwindling interest, and decided to move on to better things. I learned how hard it is to cut your losses and start over.

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  • Canva
  • QuickBooks
  • Cloudflare
  • Google Cloud
  • Full-Stack Development
  • Visual Studio
  • Kubernetes
  • CD/CI
  • Git
  • SQL
  • HTML
  • CSS
  • JavaScript
  • PHP
• 2021 - 2021

  Security Guard @ Securitas

  Presque Isle, ME - On site

  Summary:

  • As a Securitas Security Guard, my responsibility was to maintain a safe and welcoming environment in a hospital environment. Often working alone in a rural area, I was forced to find creative solutions to difficult issues.

  Responsibilities:

  • Patrol the premises
  • De-escalate and safely manage aggressive patients
  • Respond to emergencies
  • Write detailed and accurate incident reports

  Achievements:

  • I found this position to be extraordinarily helpful in advancing my de-escalation skills. I learned how effective words can be, and how important it is to stay vigilant.

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  • Radio communications
  • Emergency management
  • CCTV
• 2020 - 2021

  CSR L2 @ SaviLinx

  Caribou, ME - Hybrid-remote

  Summary:

  • SaviLinx is a growing contact center, executing multiple ongoing contracts with various companies. Working remotely, I took part in assisting with insurance contracts and state department contracts.

  Responsibilities:

  • Answer queued and forwarded calls
  • De-escalate callers
  • Write clear and concise notes
  • Resolve support tickets

  Achievements:

  • This was my first “work from home” job, and it was bittersweet. During the height of the COVID-19 outbreak, I was lucky to have the opportunity to stay safe at home. I learned the importance of making clear boundaries between home and work, regardless of location.

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  • Call center operations
  • Microsoft teams
  • Outlook
• 2017 - 2019

  IT Support Engineer @ Pinkerton Academy

  Derry, NH - On site

  Summary:

  • Located in Southern New Hampshire, Pinkerton Academy is one of the largest semi-private high schools in the Northeast. Behind the scenes, there is a tiny IT team. With a not-so-tiny budget, they are responsible for expanding, configuring, and maintaining the entire information system infrastructure. My aptitude for telecommunications and full-stack development alike proved useful in this environment, reflecting in my work. The team survived the loss of a network administrator while also upgrading systems and deploying new devices.

  Responsibilities:

  • Engineer solutions to changing demands
  • Deploy and monitor servers
  • Triage and resolve helpdesk tickets
  • Design and deploy TCP/IP and other telecommunications equipment
  • Manage and monitor firewall and anti-intrusion systems
  • Mitigate information system vulnerabilities

  Achievements:

  • I was lucky to have the ability to learn as much as I did while working for the academy. Losing the network administrator was a devastating blow for the team, and I was able to fill that role on a temporary basis. I learned how to apply my learned skills to real-world scenarios, and it was the true start of my professional IT journey.

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  • Microsoft Server 2018
  • Active Directory
  • SQL
  • TCP/IP
  • Virtualization
  • Occularis
  • Fortinet/Fortigate
  • Google Admin
  • Cisco
  • Ubiquiti
  • Juniper Networks